About Us
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[av_heading heading=’The Pure IT story’ tag=’h1′ style=” subheading_active=” show_icon=” icon=’ue800′ font=’entypo-fontello’ size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#293a82′ icon_color=” margin=” margin_sync=’true’ padding=’20’ icon_padding=’10’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-2es9lfc’ sc_version=’1.0′ admin_preview_bg=”][/av_heading]
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We started Pure IT Refurbished in 2007 with the aim of sourcing and supplying refurbished IT equipment of the very highest quality to schools, businesses, charities and the occasional home users.
All of the equipment we supply is as good as, if not better than new and comes at half the price.
Much like other, successful companies, our greatest asset is truly our team of experts: enthusiastic and striving to provide the best service possible to our clients. They have the technical expertise and keen attention to detail that allows them to deliver fantastic equipment meeting – or even exceeding – client requirements, and all at fantastic prices.
We have been in the business for over 15 years now. Our customer base and warehouse space have grown significantly, but our core values remained the same as on day one of trading: Honesty, Excellence, and Quality service.
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[av_heading heading=’Our promise and commitment to you’ tag=’h1′ style=” subheading_active=” show_icon=” icon=’ue800′ font=’entypo-fontello’ size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#293a82′ icon_color=” margin=” margin_sync=’true’ padding=’20’ icon_padding=’10’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-7tl4rs’ sc_version=’1.0′ admin_preview_bg=”][/av_heading]
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Honesty
We understand that buying refurbished IT still comes with its hurdles. However, we also know that access to refurbished equipment allows schools to replace more computers with the same amount of money without any reduction in quality, reliability or performance. We work to any budget to provide the best possible, and reliable hardware and are transparent throughout the process.
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Excellence
We accept nothing less than excellence in every aspect of our business. We deliver you the very best equipment and customer service. And all at the very best prices.
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Quality Service
We are committed to always going the extra mile for our clients. Ultimately our success is built on the success of our clients so finding the perfect IT solution is a must for us.
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Bobby Mitchell
Role name: Founder and Managing Director
What they do: Bobby’s main roles outwith his MD capacity are overseeing sales and account management. Ensuring our customers get the right products for their requirements and are properly looked after.
Experience: Bobby’s background is very much technical, coming from motorsport and farming. He was both driving and involved in the technical setup of his rally cars which resulted in wins in Scottish, British and European rallies and coming second in the European Skoda Fabia Cup. Utilising his technical affinity, Bobby then turned his focus to business and started Pure IT in 2007 with the sole aim of offering a secure and environmental recycling service for businesses.
Spotting a gap in the market, the recycling quickly moved into the refurbishment and resale of the IT collected from business customers. Further strengthening the IT aspect, Pure IT now solely focuses to sourcing and refurbishing high end IT equipment.
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Anthony Hillis
Role name: Business Development Manager
What they do: Adding value by giving the best possible customer experience to New and Existing Education Customers, our Reseller Partners and building our partnerships with strategic IT companies that can benefit from our services.
Experience: With over 3 years of experience in IT, started working at Pure IT in 2020.
About me: Dad to two great kids. In my spare time, I enjoy watching rugby and football, a very keen Scotland rugby fan and have has a Scotland season pass for 8 years now and really miss being at Murrayfield watching them play. We also have memberships for Edinburgh Zoo, Historic Scotland and National Trust Scotland which allow us to go explore some incredible places at the weekend with my kids, only when the rugby isn’t on of course!
Random fact – I used to coach primary/high school rugby at my local team, Lasswade RFC, for about 6 years and was nominated for coach of the year for Midlothian on my first year.
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Lindsay Bell
Role name: Warehouse Manager
What they do: Lindsay is responsible for the day to day running of the warehouse, managing stock levels, scheduling orders and managing our team of technicians. The role is very varied but according to Lyndsay very enjoyable as she does like a challenge!
Experience: Lindsay started working for Pure IT in 2018 as Book Keeper & Administrator. Showing great organisation skills and gaining the team’s trust, in early 2020 Lindsay also took on the role of Warehouse Manager.
About me: I also recently got a Cocker Spaniel puppy who certainly keeps me busy at home too!
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[av_heading heading=’OUR 5 POINT GUARANTEE’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=’subheading_below’ show_icon=” icon=’ue800′ font=’entypo-fontello’ size=’37’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#293a82′ icon_color=” margin=” margin_sync=’true’ padding=’0′ icon_padding=’10’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-11qz52g’ sc_version=’1.0′ admin_preview_bg=”]
Comprehensive & all inclusive for your peace of mind at every step.
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All of our products come with a minimum 1 year warranty
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- Microsoft licensed refurbisher
- We cosmetically grade all our PCs and laptops based on our strict grading system which runs from A+ to C. Only our best equipment makes it on to our online shop
- If you’re not happy with your purchase for any reason, you can return it for a replacement or a full refund within 14 days and we cover the return carriage
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- In the event you have a problem with your purchase, we guarantee to respond to your support request within 4 working hours
- In the event that you have a problem with your purchase, we guarantee a solution or replacement delivered to you within 48 working hours (2 working day)
- 5 star customer service rating
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- If we recommend a product to you, we guarantee it will be fit for purpose for at least 3 years
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- All orders before 12 dispatched same day on a 24 hour service
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[av_heading heading=’30 DAY RETURN POLICY’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=’subheading_below’ show_icon=” icon=’ue800′ font=’entypo-fontello’ size=’37’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#293a82′ icon_color=” margin=” margin_sync=’true’ padding=’0′ icon_padding=’10’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-1wl3e0′ sc_version=’1.0′ admin_preview_bg=”]
Fuss-free returns.
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We’re sure you will love our products, but should there be any concerns, you can return all to us within 30 days of delivery for an exchange or refund. Simply contact us with a brief explanation, and we’ll arrange for it to be collected by our delivery partners.
- We make returning equipment as simple and hassle free as possible.
- There are no forms for you to fill in, we take care of the paperwork.
- You won’t even have to pay the costs of returning the equipment.
- We will also organise the pick-up of the equipment by courier.
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[av_heading heading=’EXCELLENCE EVERY STEP OF THE WAY’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=’subheading_below’ show_icon=” icon=’ue800′ font=’entypo-fontello’ size=’37’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#293a82′ icon_color=” margin=” margin_sync=’true’ padding=’0′ icon_padding=’10’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-esazbs’ sc_version=’1.0′ admin_preview_bg=”]
We believe process makes perfect. Here is ours.
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- Initially we will find out about you and what you need. We will explore what the equipment will be used for, as well as what specifications you have in mind
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- From our initial conversation we will be able to put together a quote that incorporates at least three different options, each with their own pros and cons
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- We will put together your order, running all equipment through our rigorous testing and quality control process to ensure it is in perfect working condition
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- If we recommend a product to you, we guarantee it will be fit for purpose for at least 3 years
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- Our equipment comes with a warranty of up to 5 years, as well as a 4 hour response time for any queries you have or support you may require. If you do encounter any problems with your equipment that renders it unusable we guarantee to have a replacement with you within 48 hours
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- We have built our business on fantastic equipment and fantastic customer service that we take pride in. We will ask for your feedback in order to monitor how we are performing and help address any issues at any stage of our process
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