The refurbished IT industry can be let down by a lack of consistency in condition, with the quality of Grade A products differing across suppliers.
For over 15 years, our core focus has been on the consistent quality of the products we supply. We firmly believe that thanks to our extensive refurbishment process, commitment to only using original parts, and selective grading process, our equipment is the best available in the industry.
We want to make working with Pure IT Refurbished enjoyable and hassle-free. That’s why every product we supply is backed with an industry-leading warranty.
If you have a technical issue, we will get you back up and running as easily and quickly as possible. Give us a call at 0131 3379 2998 and ask for support, or email support@pureitrefurbished.co.uk with your issue.
We aim to get back to all requests for support within 2 working hours and have either a resolution or a replacement unit on its way to you on the next working day.
Our standard warranty is 3 years, with the option to upgrade to our industry-leading 5-year warranty. All laptop batters are covered with a 1-year warranty.
Please note that a selection of our clearance products come with a 1-year warranty.
Deliveries:
All website orders received before 12pm each day are shipped on a next-working-day tracked delivery service. Orders that are received after 12pm are shipped on the following working day using the same courier service.
If you need your device urgently, we have options to upgrade your delivery to a pre-12pm or pre-10.30am service.
Once your order has been dispatched, you will receive an automated confirmation email from our system. Tracking information will be sent directly from our courier partner later in the day.
We use DX delivery for all box orders and Palletways for all large pallet orders.
Returns:
If you are unhappy with your product for any reason, we have a 30-day no-quibble returns policy for either a full refund or a replacement unit. After 30 days, you are still covered under our industry-leading warranty for any technical issues you may experience.
For any issues around returns, give us a call at 0131 3379 2998 and ask for support, or email support@pureitrefurbished.co.uk with your issue.
We aim to get back to all requests for support within two working hours and have either a resolution or a replacement unit on its way to you on the next working day.
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