Delivery & Returns

Next business day delivery

Tracked with 2 hour delivery window

30 Day return policy

No Quibble, full refund or replacement

Up to 5 year warranty

With a Next Business Day Guarantee

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Dispatch Time

All items over £10 are shipped using a fully tracked and signed for service. These tracking details are email on completion of the order

We aim to dispatch all orders received before 12 noon the same day for delivery the following day. Orders received after 12 or of over 10 units are dispatched the following day.

We dispatch your order usually same day (if ordered before 12 noon) for next day delivery, however this may change due to demand. Units with software or components to be fitted please allow an extra day. International orders are generally received in less than 5 days.

We ship Worldwide. International customers must request confirmation of shipping charges before buying or bidding for an item.

Standard Express Delivery

Our standard delivery service is guaranteed next day from the day of dispatch detailed above. This service is fully tracked and signed for; we email tracking details on confirmation of all orders.

Super Express Delivery

When you need something urgently we offer 2 Super Express Services.

Pre 1pm – this service guarantees delivery before 1pm the following day.

Pre 10.30 – this service guarantees delivery before 10.30 the following day.

For both of these services we have extended the order cut off to 2pm, so you can order as late as 2pm and have your order before 10am the next day!

Highlands, Islands and North Ireland

We ship to all corners of the UK. Please contact us to confirm shipping charges before purchasing and item.

International Shipping

We ship small and large order all over the world. Please contact us to confirm shipping charges before purchasing and item.


Cancel Order

If you have changed your mind and wish to cancel your order before we have dispatched it; please contact us as soon as possible by phone (+44 131 3379298) or email ( so we can stop the order from being dispatched.

We hope you are delighted with you purchase. However, in the unlikely event you are not completely satisfied with your order and wish to return your goods within 30 days of receipt; please contact us by phone (+44 131 3379298) or email ( to organise a return for a alternative unit or a refund.

You will be refunded the total value of your order but you are responsible for the cost of returning the goods in safe condition.

48 Hour Promise

We test our products to the highest standard before they are dispatched so you don’t have any problems. Despite this, problems do still occur. In the unlikely event you are having problems with your order, please get in touch with us immediately to resolve the problem.

We will attempt to resolve the problem over the phone with our trained support technicians, if this is not possible we will get an equivalent or better replacement to you within 48 hours. This 48 hour promise applies for the full life of the warranty.

For our unique 48 hour replacement delivery to work, we need you to package up the faulty item in the original packaging or equivalent so our courier can collect the faulty item while delivering your replacement.


Our standard warranty is 1 year with optional extension of up to 5 years. If an item is not covered under our standard warranty, the actual warranty will be detailed in the product listing.

Our warranties cover technical faults for the duration of the warranty and faulty or corrupt software on arrival.

Our warranties do not cover; damage caused by the user, virus and software problems not present within 7 days of receipt, batteries and loss

Laptop, tablet and Chromebook batteries are covered for 1 year only even when the device warranty is longer.

About Pure IT Refurbished

If you are looking for IT hardware that looks and performs like new but at around 50% of the cost, Pure IT Refurbished can help.

Since 2007, we have been committed to sourcing the highest quality IT equipment. We always refurbish using original parts and rigorously test every product to create an experience that is as good as brand-new.

The result is guaranteed consistency and reliability across your IT hardware, whether you order 1 unit or 1000+. Our industry-leading warranties ensure that a replacement unit is guaranteed within 24 working hours, which we collect at no charge to you.

Our Customers and Case Studies

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Read our Case studies